Chipotle caught STEALING pennies from hapless customers nationwide in deceptive receipt rounding scandal

  • Chipotle  restaurants routinely round up customer’s bills to a nickel
  • Previously, did  not warn customers at the register
  • After  public investigation, now they will only round down

By Daily Mail Reporter

PUBLISHED:17:33 EST, 29  August 2012| UPDATED:17:41 EST, 29 August 2012

Chipotle customers are up in arms since it  was revealed that the Mexican fast food restaurant has been rounding up bills to  the nearest nickel in high-volume locations like New York, New Jersey and  Massachusetts.

Outraged, they demanded answers from the  company as to why they are nicking pennies from their loyal customers and why  the prevalent practice is not indicated anywhere near the  registers.

Chipotle defended itself saying that the  rounds up, or down, to be more efficient and speed up long lines and that it  does not make any money off the practice.

Lunch Overcharge: Chipotle customers are up in arms since it  we revealed that Mexican fast food restaurant has been rounding up bills to the  nearest nickel in high-volume locations like New York, New Jersey and  Massachusetts

 

Jayson Greenberg notified the Star  Ledger about the strange pattern he’d  been noticing on his receipts.

‘The receipts at the Chipotle in West  Caldwell don’t add up when there are odd amounts involved,’ he told the  paper.

He shared several receipts with the paper,  showing how the company was adding ’rounding’ charges to his bill. On July 13, he purchased $32.93 worth of food, with  $2.31 worth of tax, but somehow it added up to $35.25, rather than  $35.24.

Another receipt showed a subtotal of $8.64  with a tax of $0.60, but the total was $9.25 rather than $9.24.

He said it wasn’t so much the pennies that  bothered him, but the principle that the store was rounding up receipts, without  telling their customers.

Mr Greenberg asked the manager of his local  Chipotle what had caused the confusion and he got a lackluster  response.

‘Oh, it’s a computer program. It is just  rounding numbers. It takes a little from certain receipts and gives a little to  others. What do you want? A few pennies?’ the manager told him.

Penny-Pincher:Penny-Pincher: Outraged, they demanded answers from the  company as to why they are nicking pennies from their loyal customers and why  the prevalent practice is not indicated anywhere near the registers

 

DinnerDinner: Chipotle defended itself saying that the rounds  up, or down, to be more efficient and speed up long lines and that it does not  make any money off the practice

After the paper inquired about the receipts,  the restaurants started adding a ’rounding’ line to all the receipts, indicating  the peculiar practice.

Chipotle defended the customer coin gouge,  saying that after August 1, they would be up front about it.

‘It is just rounding numbers. It takes a  little from  certain receipts and gives a little to others. What do you  want? A few  pennies?’ Chipotle  Manager

‘It’s something we do in some high volume  markets, including New Jersey,’ said spokesman Chris Arnold.

‘The way it works is that prices auto-round  to the nearest quarter and that’s indicated on the receipt. The idea is simply  to limit the possible combinations of change on cash transactions to keep the  lines moving quickly in high volume areas.’

Furthermore, Chipotle has said it will no  longer round up, only down.

‘It was never our intention to have a policy  that was confusing or misleading,’ Mr Arnold said

Read more: http://www.dailymail.co.uk/news/article-2195515/Chipotle-caught-STEALING-pennies-hapless-customers-nationwide-deceptive-receipt-rounding-scandal.html#ixzz25160ROPg